Our website address is: douk-douk.com
This charter for the protection of personal data and the management of cookies details the policy of Manufacture de Coutellerie Cognet with regard to the protection of privacy, the collection of personal data and cookies. It applies to data collected on the douk-douk.com website. In order to facilitate access to this charter, we make it available on our home page as well as at any other place where personal information is requested.
The purpose of this charter is to inform you :
- the means we use to collect your personal data, in strict compliance with your rights,
- the data that may be collected on our Site,
- the use that may be made of the data collected and the rights that you have with regard to this data.
The Manufacture de Coutellerie Cognet company specifies in this charter and/or each time you are asked to provide personal data, the purposes of the processing as well as the means of any operation (collection, recording, modification, etc.).
Manufacture de Coutellerie Cognet undertakes to :
- ensure compliance with the principles of personal data protection,
- informing individuals of their rights of access, rectification and opposition,
- carrying out legal and/or regulatory formalities.
We inform you that we comply, in the collection and management of your personal data, with law no. 78-17 of 6 January 1978 relating to information technology, files and freedoms, as amended and in its current version, as well as with the General Data Protection Regulation, adopted on 27 April 2016 by the European Parliament, and the laws and regulations arising therefrom.
DATA PROTECTION
1. Definition and nature of personal data.
When you use our Website, and through it, we may collect personal data, which is communicated to us in the following context: creating a customer account, placing orders, registering for a loyalty programme. By ‘personal data’, we mean any data that enables you to be identified directly or indirectly (by grouping together information), such as surnames, first names, pseudonym, date of birth, photograph, postal and e-mail addresses, telephone numbers, data relating to your transactions on the site, details of your purchases and subscriptions.
2. Rights of access, rectification, deletion, portability and opposition to processing.
In accordance with the French Data Protection Act no. 78-17 of 6 January 1978 and the provisions of the General Data Protection Regulation adopted on 27 April 2016 by the European Parliament, you have the right to access, rectify, delete, port and object to the processing of your personal data. You also have the option of objecting to the processing for canvassing purposes, in particular commercial canvassing. You can exercise your right to access and rectify your personal data by contacting: contact@coutellerie-cognet.com
3. Management of personal data by Manufacture de Coutellerie Cognet.
3.1 Means of data collection.
During your browsing on the Internet site, and in order to be able to offer you the services offered on the site, we may collect personal data concerning you. Before any personal data is collected, we obtain your consent by means of a form to be completed and a box to be ticked after having read this Data Protection Charter.
3.2 Purpose of data collection.
Your personal data is collected for one or more of the following purposes:
- To send you newsletters, information bulletins and promotional offers to keep you informed of new products and services;
- To manage your subscriptions and unsubscriptions to newsletters and satisfaction surveys;
- Produce reports, sales statistics, market research and behavioural studies, in particular with a view to improving our products and meeting your expectations as closely as possible by offering you products tailored to your needs;
- Create customer accounts so that your orders can be taken into account (online), manage and process your orders, draw up invoices, manage and process deliveries;
- Monitor customer relations, in particular by managing your complaints and requests;
- Manage your requests for access, rectification and opposition to your data;
- Keep your data in legal documents in compliance with accounting standards, for the legal period required, in order to respond to requests from tax authorities and social organisations if necessary;
We undertake to limit the collection of your data to that which is strictly necessary for the purposes of the proposed processing, in order to be able to process your requests and offer you the services offered on our website.
3.3 Data retention.
The personal data we collect is kept for no longer than is necessary for the purposes for which it was collected and for a maximum of 3 years from the end of the commercial relationship. At the end of this period, if the data collected is no longer necessary for the purpose for which it was collected :
- we undertake to contact you again to find out whether or not you wish to continue to receive commercial solicitations;
- Failing this, the data will be archived and made anonymous or destroyed.
You have the right to access, rectify, delete and object to the processing of your personal data at any time, as explained above.
3.4 Recipient of the data.
The personal data collected concerning you is intended for use by Coutellerie Cognet and all entities in its group. In order to carry out the above-mentioned processing, we may share your data, giving access to authorised personnel duly empowered for this purpose.